FAQs

Do You Accept Returns? 

No! All Sales Are Final! 

What If My Order Is Returned To Send? 

If Your Order Is Returned To Us You Will NOT Be Refunded We Do Not Refund For Packages Returned To Us Due To An Incorrect Address Entered By The Customer. If You Would Like Your Order Resent There Will Be A $15 Reshipping Fee. Please Make Sure All Information Is Correct During Checkout To Avoid This. 

When Will I Receive My Tracking Number? 

Order Processing Time Is Up To 7 Business Days! Once You Receive Your Tracking Information Please Allow Up To 2 Business Days For It To Update.  During The Holiday Season Orders May Take Longer Due To Order Volume. 

Can I Use Your Products On Children? 

Yes! Our Products Can Be Used On Babies 3 Months And Older! Prior To Use We Recommend A Patch Test To Check For Allergies. 

What Is The Shelf Life Of Your Products? 

Our Healthy Hair Growth Serum Is 1+ Year. 

Are Your Products For All Hair Types? 

Yes! Depending On The Density And Length Of Hair More Or Less Product May Me Needed. 

Are Your Products Tested On Animals? 

No! None Of Our Products Are Tested On Animals. 

What Ingredients Do You Use? 

All Our Ingredients That We Used Are Listed Under Each Product. 

Are Your Products Handmade? 

Yes! All Products Are Handmade With LOVE!!!! 

How Often Should I Use The Product? 

For Best Results You Should At Least Use The Product Every Other Day (3-4 Times A Week). This Is A Multipurpose Product So It Can Be Used As A Daily Scalp Oil, Hot Oil Treatment, With Deep Conditioning & More!

Where Do You Ship? 

We Ship Worldwide! Please Check The Shipping Tab For All Shipping Information And Cost.

I Have Other Questions

Email Us At Hello@LilliansLushOrganics.com For Any Other Questions You May Have. Please Be Aware Customer Service Hours Are 12PM-5PM EST Monday-Friday. Once A Message Is Received, Please Allow Up To 3 Business Days For A Response. Business Information Will NOT Be Answered via DM!